Welcome to Complete Equestrian!
Driveway Protocol
Is this your first time coming to Complete Equestrian? Welcome! Please be advised that GPS can sometimes lead you to neighboring properties. Be sure to look for our Complete Equestrian signs and our address, 1750East Douglas Road Fort Collins, Co 80524 at the base of our driveway. Out of respect to our neighbors, please do not go up Twilight Lane or the 1732/1730 Douglas Rd driveway. Please do not exceed 15mph in driveway or parking lots. We have many pets and youth running about!
Attire
Please wear long pants, breeches or jodhpurs. Footwear should be a paddock boot, cowboy boot or a tall boot. Riding gloves are recommended but not required. It is encouraged that you have your own riding helmet, but we have several for you to borrow.
Always dress for the weather. Use THIS GUIDE to help you be better prepared for our colder months.
Cancelations
Tardy: Please arrive at least 5 minutes prior to class starting. Let us know if you are going to be late by calling us. If you arrive more than 15 minutes after your lesson begins, you will not be able to ride in class that day and a make up option may not be available.
Weather: Classes cancelled due to the weather are refunded to your account. You may either receive a refund at the end of the session or use your credits to apply to future uses. Due to the erratic weather in Colorado, we wait until at least 1hr prior to class to cancel in the event of poor conditions. You will be notified via text message and email that class has been cancelled.
Make Up Class: If you would like to attend a make up class in one of our open classes, please let us know. You must cancel your class 48 hour in advance in order to qualify for a make up class. We will allow one “sick” day per session in the event that the rider is not feeling well. We cannot guarantee availability for make up classes.
Refund Policy
Sessions are NON REFUNDABLE. Your space in class is reserved with your full payment for the session.